We hope you and your family are staying well during the COVID-19 crisis. As COVID-19 continues to impact our communities and the world, Pure & Secure shares your concerns. The health and safety of our customers, our employees, and the communities we serve continue to be our top priorities.
These are troubling times for all of us, and we wanted to provide some level of assurance that we will continue providing you with the service you’ve come to expect from us.
The Department of Homeland Security (DHS) has issued its Guidance on the Essential Critical Infrastructure Workforce and has provided further detailed guidance on identifying essential critical infrastructure workers. DHS has included as “essential” all the roles workers in the water treatment industry play in delivering clean, safe water.
So, we remain on the job and fully able to assist you in any we can during this crisis.
We would also like to take this opportunity to assure you:
- We have taken measures to increase our daily cleaning and sanitation measures of high-touch areas.
- Currently our lobby is closed to visitors, but we are happy to bring items out to you. Please call 402-467-9300 for assistance.
- Our water distillers are Made In The USA. This means you can get your distiller faster; you don’t have to wait for supply lines to pick back up from overseas.
Please note: In order to protect the health of our employees during COVID-19, we are temporarily closing our Service Center until further notice.
Update: Our Service Center has been reopened as of June 16, 2019.
Should you need service or support, we encourage you to call or email. Due to higher call and email volumes, please understand that wait times may be a bit longer than normal.
We continue to monitor worldwide efforts so we can help our customers navigate these uncertain times. If you have any questions, please call us at 1.800.875.5915. We are here to help!
I am a new customer and about to order a mini classic CT. I’m borrowing one from a friend now as it is my first time distilling. Better late than never. I was led to believe the borrowed one was made in USA (not) but shipped from china and distributed here. I am very grateful I did from research and found your company. Due to the virus and demand at this time should I hold off ordering until we are all in a safe atmosphere.