Customers

Welcome to the Pure Water Customer’s Corner!

We wish to extend a warm thank you to our valued customers. We are grateful for the opportunity to serve you and to help you protect your family from the ever increasing number of toxins that are present in many water supplies around the country. We know that you will love your new, top-quality hand-crafted water distiller. We have created this page to help you quickly find what you need.

Thank you message from our president.

How Can We Help You?

PHONE SUPPORT. Do you have a technical question? Give us a call and we will be happy to help. For calls within the US, call 1-800-875-5915, ext 316. For international calls, call us at 1-402-467-9300, ext. 316.

EMAIL SUPPORT. Is it easier for you to communicate with us by email? Email us by clicking here.

PARTS ORDERING. Perhaps you know what part you want and you can fix the machine yourself. You can order parts via telephone (call 1-800-875-5915, ext. 316) or online.

SEND YOUR MACHINE IN FOR REPAIR. Pure Water’s Repair Center offers fast turnaround time and low cost out‑of‑warranty repair prices, as well as great in‑warranty service. Click here to visit our Repair Center Page.

FILTER AUTOSHIP PROGRAM. Do you want us to remember when you need to change your filters so you don’t have to? Just tell us how often you want us to send you your filters (or we can give you our suggestion) and we will automatically send them out to you until you tell us to stop. Fill out this form and we will call you and finalize the order (Only available in the USA for now).

DOWNLOAD A MANUAL. Do you want to download a manual for your water distiller?  Click here to see a list of manuals.

ON-LINE WARRANTY CARD. Fill out your warranty card instantly. Residential customers click here. Commercial customers click here.

REFER-A-FRIEND. Being a Pure Water customer has its rewards – like getting free stuff just for spreading the word on the vital importance of Pure Water Distillers to your families and friends. In fact, every time you refer a friend who purchases one of our distillers you will get a year’s worth of filters for your distiller. Simply complete this form and we will contact them in a respectful way.

BECOME A PURE WATER DEALER. Are you looking for a way to make a good income while helping people in your community? Learn more here.