We wish to extend a warm thank you to our valued customers. We are grateful for the opportunity to serve you and protect your family from the ever-increasing number of toxins present in many water supplies around the country. We know that you will love your new, top-quality hand-crafted water distiller. We have created this page to help you quickly find what you need.
View a thank you message from our president
How Can We Help You?
Phone Support
Do you have a technical question? Give us a call, and we will be happy to help. For calls within the US, call 1-800-875-5915. For international calls, call us at 1-402-467-9300.
Email Support
Is it easier for you to communicate with us by email? Please email us at info@mypurewater.com today!
Order Parts
Perhaps you know what part you want, and you can fix the machine yourself. You can order parts via telephone (call 1-800-875-5915) or get parts here on our website.
Send Your Machine For Repair
Pure Water’s Repair Center offers fast turnaround time, low-cost out‑of‑warranty repair prices, and excellent in‑warranty service. Visit our Repair Center.
Filter Autoship Program
Do you want us to remember when you need to change your filters, so you don’t have to? Just tell us how often you want us to send you your filters (or we can give you our suggestion), and we will automatically send them out to you until you tell us to stop. Fill out this form and we will call you and finalize the order (Only available in the USA for now).
Download Product Manuals
Do you want to download a manual for your water distiller? Click here to see a list of manuals.
Online Warranty Cards
Fill out your warranty card instantly.
