Email Support
Sales, comments or suggestions
Please email us at info@mypurewater.com for sales, comments or suggestions. (*Please whitelist our email address or check your spam folder if you don’t hear back from us) Please provide as many details about your issues below.
Troubleshooting Request
Order Parts
Order parts online for all of our current water distillers and some past distillers. Not sure which part you need? Email technical support at info@mypurewater.com.
Filter Autoship Program
Do you want us to remember when you need to change your filters, so you don’t have to? Just tell us how often you want us to send you your filters (or we can give you our suggestion), and we will automatically send them out to you until you tell us to stop. Fill out this form and we will call you and finalize the order (Only available in the USA for now).
Download Product Manuals
Do you want to download a manual for your water distiller? Click here to see a list of manuals.
Online Warranty Cards
Fill out your warranty card instantly.
