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Home / Customer Service / Water Distiller Repair Center

Water Distiller Repair Center

Due to being short staffed, we will only be accepting warranty repair in the service center until further notice. If you’d like to be put on the waiting list and notified when it opens, please fill out this form and we’d be happy to contact you when we reopen.

SERVICE:

If you want to have your Pure Water Distiller serviced, please complete this form, and we will respond shortly with instructions. Please note that we will not work on your machine until we provide you with an estimate.

RETURNS:

Do not fill out this form. Please go to the Returns/Refund page for more information.

Pure Water Service Center Form

Name*
First Last
Phone*
Email*
Shipping Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Distiller Model
Serial Number
How long have you owned the distiller?
Are you the original owner?
- Yes
- No
Is it still operational?
- Yes
- No
Describe the Problem
Please describe the problem in a detailed and concise manner.
What service do you want performed? (Check all that apply)
- Toubleshooting & Assessment
- Repair
- Clean the Boiling Tank
- Replace Parts
- Replace Wiring
- Other
Please upload pictures of the distiller and any problems if possible.
Max. file size: 80 MB.
TERMS & CONDITIONS The Pure & Secure, LLC Service Center charges a nominal estimation fee to inspect the machine, give a preliminary diagnosis and provide a work estimate. This work estimate will be communicated to the customer prior to doing any additional work and no work will be performed without approval by the Customer. The Customer is responsible for all shipping charges to and from the Pure Water Service Center. Before sending any products into the service center, complete this form Carefully pack the machine and insure the shipment. Pure & Secure, LLC. is not responsible for shipping damage. The Company will send the products back in the same packaging that it was received in if it’s deemed to be good enough. If the packaging is not good enough, or if the Customer requests new packaging, the Company will repackage the machine, which will result in a nominal charge to the Customer.*
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