We offer the best, most comprehensive manufacturer’s warranty in the industry. More important than our warranty however, is our history and our proof of quality. We have numerous water distillers in the field that are well over 35 or even 40 years old and they are still going strong. Every day, one or more distillers come into our service center to get cleaned up, and they go out looking brand new – and they will last another 40 years!
Anyone can put a warranty on a product, but can they back it up? More important than the warranty is the company that you are working with. We offer the best warranty AND we back it up with an amazing history. Here is our US residential warranty statement…
This product is warranted by Pure & Secure, LLC. to the original user only to be free of defects in materials and workmanship of fabricated stainless steel components for a period of fifteen (15) years from the date of manufacture. All electrical components are warranted by Pure & Secure, LLC. to the original user only for a period of two (2) years from the date of manufacture.
Any defective part or parts will be repaired or replaced free of charge during the warranty period when the defective part is returned freight paid to : Customer Service Department Pure & Secure, LLC., 4120 NW 44th St, Lincoln, NE 68524. The part or product will be replaced or repaired at the sole discretion of Pure & Secure, LLC. and returned to the original purchaser freight collect unless otherwise instructed. This warranty specifically excludes subsequent purchasers claims, damage incurred during shipping, abuse, misuse or any damage resulting from the failure of the user to follow manufacturer’s directions. No warranty is provided for corrosion of stainless steel parts due to contact with Chlorides.
In order for this warranty to be effective, the user must return the warranty card postmarked no later than 10 days from the date of purchase (or complete online here). Other than as stated above, Pure & Secure, LLC. makes no representation or warranty of any kind, express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose. In no event will Pure & Secure, LLC. be liable for incidental or consequential damages. This warranty gives you specific legal rights and you may have other rights that vary from state to state.